Something's wrong? Start here.

Breathe. Almost everything on this page has happened to a million Hujjaj before you, and was fine.

I lost my group

1. Stay where you are if you separated moments ago — groups usually go back to the last place everyone was together
2. Message the group thread; call your leader
3. No signal? Go to your pre-agreed meeting point, or the nearest landmark your group named
4. Ask security or Hajj volunteers. Show your group ID or wristband — they reunite people all day, every day

During the Mashair days, your camp number is your address. Anyone official can direct you to it.

I lost my hotel

1. Open your screenshots. The hotel name and address should be there — this is why you were told to screenshot them before you left
2. Ask any hotel lobby, security officer or taxi to point you toward that hotel or district
3. No screenshots? Call your group leader or a roommate

Going forward: photograph the hotel entrance and the street sign when you first arrive.

I missed the bus

Your bus is not lost, and neither are you. Contact your leader immediately. Buses usually leave in several rounds, and there are often later pickups.

My phone died

This is why you write one phone number on paper before you go.

Borrow a phone. Hujjaj lend them constantly. Call your leader. For charging: camp outlets (be polite about it), hotel lobbies, and the portable batteries of generous neighbors.

No number written down? Go to your meeting point, or ask volunteers to reach your group via your wristband and camp details.

I feel sick

Tell someone immediately — your roommate, your leader. Do not tough it out quietly.

Heat symptoms — dizziness, nausea, cramps, confusion: stop, get shade, sip water, cool the skin.

If you have a chronic condition, make sure someone in your group knows about it — ideally before Hajj begins.

I have a blister

Deal with it now, not after the next walk. Clean it, cover it with a blister bandage, change your socks. Tomorrow means more walking.

Do not pop deep blisters yourself if you are diabetic or it looks infected — visit a clinic.

I can’t walk to Jamarat

Tell your group leader. Options exist: a wheelchair pushed by someone in your party, and the established rule of appointing someone to perform Rami on your behalf when you are genuinely unable.

Ask your scholar about appointing someone to do it for you. It is a known, legitimate path, not a failure.

I don’t know which tent is mine

Your camp number and zone are on your group materials or wristband. Show them to any camp official or volunteer.

Mina is organized in numbered zones. It looks the same in every direction, but every tent has a number and every zone has a name, so anyone official can direct you to yours. Photograph your tent number and the nearest street sign on day one.

I lost my Nusuk card or ID

Report it to your group leader right away — they coordinate replacements with the service provider. Until then, your digital records and screenshots are enough to show.

This is why you keep a copy of your passport in a different place from the original.

I think I made a mistake in my Hajj

Don’t panic. The fiqh of Hajj has answers for nearly every scenario — missed timings, wrong order, broken restrictions. Many carry no penalty at all; others have simple remedies.

Go to your group’s scholar and tell them exactly:

1. What you did or missed
2. When
3. Your Hajj type
4. Whether you were in Ihram at the time

Then follow their guidance, not a forwarded voice note.

Your Hajj is almost certainly not ruined. It rarely is.

Something else went wrong

A bus is late. A meal did not come. A room is not what you pictured. None of this means your Hajj is ruined.

Separate inconvenience from worship. Solve what needs solving, ask for help, and then return your attention to Allah. Do not let a practical problem take over the worship you traveled across the world for.