Registration is not a reservation.

For pilgrims in Direct Hajj Program countries (the United States, Canada, the United Kingdom, France, Australia and others) the Nusuk Hajj portal is the only official route. No agent can apply on your behalf. No agent can issue you a Hajj visa. Anyone offering one outside the portal is unauthorized, and almost certainly running a scam. There is more on how to tell the difference in Scams & Authorized Routes.

Creating the account

Register on the Nusuk Hajj website with an email you check daily and a password you will still know in February. Verify the email when the confirmation arrives — an unverified account goes nowhere, and people do lose a season to an unread confirmation.

Your profile must match your passport exactly

Enter your personal information exactly as it appears on your passport: spelling, order of names, dates, passport number. One typo can stall verification, or surface at the airport, which is a far worse place to discover it.

Your passport must be valid well beyond the season. For the coming Hajj that effectively means no expiry before the end of the calendar year of your Hajj. If renewal is even a question, start it now rather than when registration opens — renewal queues and registration windows have a habit of overlapping.

Documents that actually pass

1. A passport-style personal photo

This is not the place for a selfie, a cropped family photo, or the best photo you could find in your camera roll. Use a proper passport-style photo with:

• A plain white background
• Your face clearly visible
• Good lighting
• No filters or editing
• Appropriate, presentable clothing
• The same standard you would use for a passport or visa application

This photo is submitted as part of an official Hajj application and may be used for your Hajj visa and identification. A good rule is simple: if you would not submit the photo with a passport or visa application, do not submit it to Nusuk.

2. A clear copy of your passport

Upload the full passport information page, and make sure:

• All four corners of the page are visible
• Nothing is cut off
• The text and passport number are easy to read
• There is no glare across the page
• The image is not blurry
• The passport you upload is the same passport you entered in your profile

Before registering, check your passport expiry date. If it will need renewing before Hajj, it is far easier to handle that now than after your Nusuk application has been built around the old passport.

3. Proof of residence

Nusuk may also ask you to prove that you legally reside in the country you are registering from. What qualifies varies by country and by immigration status, so follow the document options Nusuk offers for your country rather than assuming the same document works everywhere.

File size and formatting matter too

The portal’s upload limits are strict and small, and a photo from a modern phone is many times too large. This is one of the most common causes of verification delay, and it is entirely avoidable.

Before uploading anything, check the required file type, the maximum file size and the image dimensions — and make sure the document is still completely legible after resizing. Exact specifications can shift between seasons, so the requirements displayed in your own Nusuk account always take priority over any guide, including this one.

Interactive toolNusuk document resizerCrops and compresses a photo to the exact specification Nusuk accepts, in the browser. Nothing is uploaded.

Adding your family, the right way

If you want to stay with your spouse, family or companions in the same room and the same campsite, everyone must be inside the same Nusuk account: one login, one password, one household — with each person holding their own profile, verified individually.

Do not create separate accounts for a couple or a family. Separate accounts risk being separated on the ground, which is not something anyone wants to discover in Mina. Merging accounts later is possible, but the account being merged in should have an empty eWallet first to avoid payment complications.

Where this sits in the season

1. 01Registration opensAutumn
2. 02VerificationDays to weeks
3. 03Fund your eWalletBefore launch
4. 04Packages releasedWinter
5. 05Purchase phasesOver weeks
6. 06Visa & ticketsSpring

Do this nowGet ready before it opens

Dates are set by the Ministry each year and announced on the portal. The shape has been consistent; the timing has not.Reviewed 26 August 2026

Verification: what is normal

Early in the registration window, verification can take several days to a few weeks. As operations ramp up, many applicants are verified the same day. Green card holders and non-citizen residents may wait longer — this is normal, and it is not a rejection.

If you have not been verified yet:

• Be patient. Delays are normal early on. Check back regularly; do not refresh yourself into despair.
• Check for flags. Data mismatches, illegible scans and oversized photos are the usual culprits. Fix and resubmit.
• Do not create a second account. Duplicates conflict during verification and create new problems on top of the one you had.
• Stay connected to official announcements and to the community — system-wide issues reach you fastest there.

The eWallet

Payment must be funded and ready before purchasing opens, because packages sell in phases and the best-located ones go in the first phase. What to do now:

• Talk to your bank before launch day. International transaction permissions and daily transfer limits are the two things that stop payments, and both take time to change.
• If you plan to pay by card, consider raising your credit limit months in advance so the payment does not decline at the worst possible moment.
• Merging family accounts? Empty the eWallet of the account being merged in first.
• Refunds and withdrawals follow their own process on the portal.

Funding it from abroad, in practice

The eWallet is funded in Saudi riyals from a card or bank account that is usually in another currency and another country — which is where the practical problems live. The mechanics shift between seasons, so treat the portal’s own funding screen as the authority; what has stayed true across seasons:

• International transfers take days, not minutes. Fund well before your phase, not the night it opens. A transfer that is “processing” when packages release is a package somebody else bought.
• Card payments fail for boring reasons: international transactions disabled by default, daily limits set years ago, or a bank fraud check that wanted a phone call. One call to your bank — “I will be sending money to Saudi Arabia, this amount, this month” — prevents nearly all of it.
• The exchange rate is set by your bank or card, not by Nusuk. On a five-figure payment the difference between cards can be real money — worth one comparison before you fund.
• Keep every reference. Screenshots of transfers, confirmation emails, transaction IDs. Not because failure is likely, but because a support conversation with references takes an hour and one without takes a season’s patience.

Refunds and withdrawals follow the portal’s own process and timelines — they exist, they work, and they are not instant. Money that might be needed elsewhere soon should not be parked in the eWallet on the theory that withdrawing is quick. Plan the funding as one-way until the season resolves.

When something goes wrong

“I registered on the Nusuk app — am I registered for Hajj?” No. The app handles Umrah and Rawdah bookings only. Create your account on the Nusuk Hajj website.

“My passport won’t verify.” Check every field against the passport itself: spelling, name order, dates, number. Confirm the scan meets the size limits and is legible. If the passport is near expiry, renew first.

“My photo keeps getting rejected.” Almost always size. Phone photos are enormously larger than the limit. Resize to the displayed specification and re-upload.

“My name is spelled wrong.” Fix it before anything else. Your name must match your passport across the application, the visa and the tickets. A mismatch found at the airport is a very expensive typo.

“My family member was approved but I wasn’t.” Profiles verify individually and the timing differs. Check your profile for flags; if it is clean, patience and a support enquiry is the path. Not a new account.

“I renewed my passport after registering.” Update your profile immediately and confirm it is reflected before package booking. Travelling on a different passport than the one on your application is a months-out problem, not a check-in problem.

“I can’t see any packages.” Packages appear when the sales window for your country opens and your application is at the required stage. Confirm you are verified, then watch the announcements — releases come in batches over several weeks.

For account-specific problems, use official Nusuk support. Tell the community too, so we know whether it is you or everyone.