How to reach us, and where to go instead.

Most questions are answered faster by the community than by an inbox, because someone there has usually just been through the same thing. The routes below are in the order that actually gets you an answer.

A question about Hajj

Join the Telegram. Questions about registration, packages, camps, the eWallet or anything else get answered there in minutes, by our team and by people who have done it — rather than by a forwarded voice note.

A problem with your Nusuk account

We cannot fix it, and neither can anyone who says they can.Nusuk accounts, verification, payments and bookings are between you and the platform. Use official Nusuk support, and give them your reference and a screenshot rather than a description.

If you are unsure whether something is a real problem or a normal delay, ask in the community first — most of it turns out to be normal.

Something on this site is wrong

Tell us and we will fix it. Corrections are the most useful message we receive, and a page that is wrong about a deadline can cost somebody a season. Point at the page and the sentence.

Your data

To see what we hold about you, correct it or have it deleted, write to us and say so. What we hold, and for how long, is set out in theprivacy policy.

By email

A public address on this domain is being set up and will appear here when it is live. Until then the community is the reliable route, and it is monitored by the same people.

What we will never do

We will never ask you for a payment, for your Nusuk password, or for money to secure a place. Nobody legitimate will. If a message claiming to be from us does any of those things, it is not from us —Scams & Authorized Routes is the page to read next.